Cancellation & Refund Policy

1. Policy Overview

This Cancellation and Refund Policy outlines the terms and conditions for canceling bookings and requesting refunds at Sri Janaki Mahal Trust. We understand that plans may change, and we strive to accommodate our guests while maintaining fair policies for all parties.

All cancellation requests must be made through our official channels: WhatsApp (+91 7250364323), phone, or email (srijanakimahaltrust7484@gmail.com).

2. Standard Cancellation Policy

3. Special Circumstances

3.1 Emergency Cancellations

We understand that emergencies can occur. The following circumstances may qualify for special consideration:

• Medical emergencies (with documentation)
• Death in the family
• Natural disasters affecting travel
• Government-imposed travel restrictions
• Flight cancellations beyond your control

Emergency cancellations will be reviewed on a case-by-case basis and may qualify for full or partial refunds regardless of timing, subject to verification.

3.2 Weather-Related Cancellations

In case of severe weather conditions that make travel unsafe or impossible, we will work with you to reschedule your stay or provide appropriate refunds.

4. Refund Process

4.1 How to Request a Refund

1. Contact us immediately via WhatsApp (+91 7250364323) or email (srijanakimahaltrust7484@gmail.com)
2. Provide your booking details (name, phone number, check-in date)
3. Explain the reason for cancellation
4. Submit any required documentation (for emergency cases)
5. Wait for confirmation of your refund request

4.2 Refund Processing

Once your refund is approved:

• Refunds will be processed within 3-5 business days
• Refunds will be issued to the original payment method
• You will receive a confirmation email once processed
• Bank processing times may vary (additional 2-7 days)

5. Non-Refundable Items

The following items are non-refundable under any circumstances:

• Services already consumed (meals, amenities used)
• Third-party charges (if applicable)
• Processing fees (if any)
• Damages to property or facilities

6. Booking Modifications

Instead of canceling, you may be able to modify your booking:

6.1 Date Changes

Date changes are subject to availability and may incur additional charges if rates have increased.

6.2 Room Type Changes

Room upgrades or downgrades are subject to availability and rate differences.

7. Dispute Resolution

If you disagree with our refund decision:

1. Contact our management team via email with detailed explanation
2. Provide supporting documentation
3. Allow 5-7 business days for review
4. We will provide a written response with our final decision

8. Force Majeure

Sri Janaki Mahal Trust shall not be liable for any failure to perform its obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, or other unforeseeable events.

9. Contact Information

For cancellation requests, refund inquiries, or questions about this policy, please contact us:

10. Policy Updates

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated policy.